Refund policy

Return and Refund Policy

GlowTech offers a 30-day return-request period. Customers have 30 days after confirmed delivery to request a return.

Return Eligibility

To qualify for a return, the item must be:

• In the same condition in which it was received

• Unused and, when applicable, unopened

• In its original packaging with all included accessories, manuals, tags, and materials

• Accompanied by the order number or other proof of purchase

A return must be requested and approved before an item is mailed. Items sent without prior authorization may not be accepted.

Starting a Return

To request a return, email jsrisereigncustoms@gmail.com and include:

• Your name and order number

• The reason for the return

• Photographs or video if the item is damaged, defective, incorrect, or incomplete

If the return is approved, we will provide return instructions and the appropriate return address. Do not send an item to an address shown elsewhere on the website unless it is included in your return authorization instructions.

Return Shipping

For approved returns based on preference or a change of mind, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

If GlowTech confirms that an item arrived damaged, defective, or incorrect, we will provide instructions for resolving the issue and, when applicable, cover the approved return-shipping cost.

We strongly recommend using a trackable shipping service. GlowTech is not responsible for a returned package that is lost before reaching the authorized return location.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery. Contact us within 7 days if an item arrives damaged, defective, incorrect, or incomplete. Include your order number and clear photographs of the item, packaging, shipping label, and damage or issue.

Do not discard the item or packaging while the claim is being reviewed.

Nonreturnable Items

The following items generally cannot be returned:

• Gift cards

• Digital products or downloadable software after delivery

• Items specifically marked “Final Sale” before purchase

• Items damaged through misuse, unauthorized repair, modification, accidental damage, or normal wear

• Products missing original components, accessories, packaging, or identifying information

• Opened products that are not defective, damaged, or incorrect

These restrictions do not limit any rights that cannot legally be excluded.

Exchanges

GlowTech does not process direct exchanges. If an approved return is completed, customers may place a separate order for another item.

Refunds

Refunds are not issued while an order is still in transit solely because delivery is taking longer than estimated.

After an authorized return is delivered, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the credit.

A refund may be reduced or denied if the returned item does not meet the stated eligibility requirements, subject to applicable law.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after processing or shipment has begun. If an order has already shipped, the return procedure above will apply after delivery.

For return or refund questions, contact:

Email: jsrisereigncustoms@gmail.com

Phone: +18638382675

Customer Support Phone Number

Phone: 18638382675

Customer service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.