Shipping policy

Shipping Policy

Thank you for shopping with GlowTech. The following information explains our order processing, shipping, tracking, and delivery procedures.

Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and holidays. Processing time is separate from shipping transit time. You will receive a confirmation email after placing your order and a separate email containing tracking information after your order ships.

Standard Shipping

We offer standard shipping on all orders within the United States.

Standard Delivery: 8-15 business days
Shipping cost: Free on orders over 70$ / 8.00$ flat rate
Processing time: Orders are processed within 2-5 business days after payment is confirmed
Estimate Delivery Time: Orders are typically delivered within 10-20 business working days after processing. Working days exclude weekends and public holidays.

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status.

Shipping Charges

Any applicable shipping charges are calculated and displayed during checkout before payment is completed.

Order Tracking

Tracking information will be emailed when it becomes available. Tracking may take several business days to begin showing movement after a shipping label is created. Some orders containing multiple products may arrive in separate packages and may have separate tracking numbers.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address during checkout. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or shipment has begun.

Lost, Delayed, or Damaged Packages

If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery. If an order arrives damaged, please contact us within 7 days of delivery and provide the order number, photographs of the packaging, and photographs of the damaged item.

If tracking shows “delivered” but you cannot locate the package, check the surrounding delivery area, household members, neighbors, and the carrier before contacting us.

For shipping questions, please contact:

Email: jsrisereigncustoms@gmail.com

Phone: 1-863-838-2675

Customer service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.